Question 1

How can I book a service?

Accepted Answer

Call us or message us by Whatsapp on at 058 877 5828  or email  us at hello@mygato.ae  to book your service appointment.

Question 2

Which areas do you serve in Dubai?

Accepted Answer

We serve all areas in Dubai, including Palm Jumeirah, Emirates Hills, Al Quoz, Dubai Silicon Oasis, JLT, Mirdif, and more. We also provide services in Sharjah and Ajman.

Question 3

What vaccination is required?

Accepted Answer

All pets must have their vaccinations up to date before the service.

Question 4

What health issues should i bring to your attention?

Accepted Answer

All pets must be in good health prior to receiving any  services. Our staff should be notified by the owners of any on-going long/short term issues such as sensitive skin, previous operations, hip dysplasia, blindness, old age, or particular ‘no-go’ areas for your pet at the beginning of every appointment. The more info we have on your pet's well-being, the better quality of service we can deliver.

Question 5

What products do you use for grooming?

Accepted Answer

We use eco-friendly, non-toxic shampoos and conditioners that are specifically formulated for pets including hypoallergenic and medicated options for pets with sensitive skin or specific health needs. Additionally, all grooming tools, such as brushes and clippers, are sanitized before and after each use to maintain the utmost hygiene standards.

Question 6

Do you groom pets other than cats and dogs?

Accepted Answer

Yes, in addition to cats and dogs, we offer grooming services rabbits and birds as well. Our groomers are trained to handle the unique grooming needs of all types of pets.

Question 7

How long does it take to groom my pet?

Accepted Answer

The amount of time it takes for grooming varies by breed and type of service, but you can usually plan on it taking from 45 mins – 1.5 hours. Minor services such as nail clipping or ear cleaning, take about 5-15 minutes.

Question 8

How much does it cost to groom my pet?

Accepted Answer

We offer grooming services at competitive prices right at the comfort of your doorstep. The cost to groom your pet can vary based on their size, breed, and specific grooming needs. Our basic grooming packages start at AED 180 for cats and dogs, while full services for small-sized pets typically begin at AED 230, and larger breeds start at AED 250. Additional services, such as teeth cleaning, de-shedding treatments, or special handling for anxious pets, are available at an extra cost. To provide you with an accurate quote tailored to your pet's requirements, we recommend contacting us directly.

Question 9

How often should my pet be groomed?

Accepted Answer

The frequency of grooming depends on your pet’s breed, coat type, and lifestyle. Generally, it is recommended to groom your pet every 4 to 8 weeks.

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